Frequently Asked Questions
Simply reach out to our team, providing us with your vision, and we will swiftly develop a plan that will transform your dreams into lasting memories.
Is it possible to change my date?
Absolutely, as long as you provide us with a minimum of 45 days’ notice, you can adjust your date up to two times without any additional charges.
Tell me more about your cancellation policy.
Any events rescheduled within 45 days of the original date will require full payment for perishable items. However, we always strive to collaborate with you.
How does the billing process work?
To secure your booking, we request a 50% down payment with the remaining 50% to be paid 24 hours prior to your event.
What is the process for managing guest invites?
Within our online guest management system, you’ll find a user-friendly “Invites” section. You can either manage it yourself or allow us to take care of it for you.
Can I receive a receipt for my order?
Absolutely! Feel free to reach out to our dedicated customer service team with your order number.
Need further assistance?
Need help finding the answers you need? Let’s have a conversation.
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Leading Electric Innovation
200+
Transform Your Commute
6
Sustainable Urban Mobility
13+
Experience Eco-Friendly Adventures
★★★★★
I recently purchased an electric bike from this website, and I couldn’t be happier! The range of models available is impressive, and the specifications provided helped me choose the perfect one for my needs. Riding it has transformed my daily commute, making it not only faster but also more enjoyable. I appreciate the maintenance tips shared on the site, which have kept my bike in excellent condition. I highly recommend this site to anyone considering an electric bike!
Brian Chang
EcoBike Solutions